Frequently asked questions

What is the cancellation policy?

When a booking is cancelled 48 hours in advance, 0% cancellation fee is applied. Between 48 hours and 24 hours, 50%cancellation fee is applied. Less than 24 hours, 100% cancellation fee is applied.

How do I cancel a booking?

Visit the members portal, click 'bookings' in left hand menu, find the booking you'd like to cancel, click on the three dots and 'Cancel booking'.

How do I book a desk?

To book a desk, browse our venues, select a venue you would like to work from, click 'Book a Desk'.

This link will take you straight to that venues home on the members portal (be sure to sign in or register!). Once you're at your chosen venues page on the members portal, double check the venues opening times, click 'Book a Desk' in the top right of the page and select your date.

If you're happy, click 'Check Availability' and 'Make Booking'.

When does my 30 day trial begin?

Your 30 day trial begins when you create your account. You have 30 days to visit any of our coworking venues without charge. We will not take any payment details from you until this trial period is over

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